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## Understanding your affiliate statistics Your affiliate dashboard displays several metrics that help you evaluate performance. The most important ones include: - **Clicks:** The number of times visitors clicked your referral links or banner ads. This shows...

UTM tags (“Urchin Tracking Module”) are bits of text you add to the end of a URL. They allow you to track exactly where traffic comes from so you can measure which marketing efforts are effective. When you share your affiliate link in different places (newslet...

What is a dedicated server? A dedicated server is a single, physical machine reserved exclusively for one customer. Unlike shared hosting or virtual private servers (VPS), where many tenants share the same hardware, a dedicated server provides you with full a...

Budget dedicated servers Cost‑effective bare‑metal servers with Intel hardware, DDR4 memory and SSD storage for web hosting, databases and general applications. 1 Gbps port with Premium Anti‑DDoS protection ensures consistent throughput and uptime even dur...

## Choosing the right server location When hosting a dedicated server, physical proximity matters. Data packets travel across fibre optic routes, so the closer your server is to your customers, the lower the network latency and the faster pages and games load...

## Delivery times & SLA by line IllusionCloud offers several dedicated server lines. Provisioning and service‑level guarantees vary by line. Here's what to expect: ### Budget line - **Typical delivery:** Budget servers are built from off‑the‑shelf component...

## What's included with a dedicated server IllusionCloud's dedicated servers are bundled with a comprehensive set of protections and value-added services to keep your infrastructure running smoothly and securely from day one.  While exact features may vary sl...

## Steps to order a dedicated server Ordering a dedicated server is straightforward. Here's how the process typically works: 1. **Choose your server and configuration**: Browse the available Budget, Gaming or Enterprise server lines in the client area or con...

## Understanding invoices, due dates, setup fees & renewals This article explains how IllusionCloud handles billing for dedicated servers. ### Invoices & payment methods - Invoices are generated automatically for new orders and recurring services. The invoi...

## Understanding the provisioning timeline When you order a dedicated server, there are several stages before it's ready for use. While most standard configurations are provisioned within 24 hours, custom builds or parts constraints can extend the timeline. H...

## Available upgrades & add-ons for your dedicated server IllusionCloud offers a variety of upgrades and optional services to help you scale your dedicated server as your needs grow. ### Hardware upgrades - **Additional RAM**: Increase memory capacity to ha...

## OverviewCancelling a dedicated server or VPS with IllusionCloud is straightforward, but there are some important guidelines to follow to avoid unexpected charges or data loss. This page explains how to submit a cancellation request, what happens to your dat...

## OverviewTo ensure transparency, it is important to understand when IllusionCloud’s teams are available and how quickly you can expect a response to your requests. While emergency incidents are monitored around the clock, general inquiries are handled during...

# Where to find server details in WHMCS After ordering a VPS or dedicated server, IllusionCloud sends a welcome email containing your server’s IP address, login credentials and other important details. If you misplace the email, you can retrieve the same info...

# First login (SSH / RDP) Before connecting to your new server for the first time, make sure you have the IP address, username, password and port number from your welcome email or WHMCS client area. You’ll use **SSH** to access Linux-based servers and **RDP**...

# What you receive After ordering a server or VPS from IllusionCloud, you will receive a series of emails that contain essential information about your new service. These messages confirm your purchase and provide the credentials you need to access and manage...

## OverviewIf you lose network access to your dedicated server or cannot connect via SSH/RDP, the remote console provides out‑of‑band access so you can troubleshoot and manage your server as if you were physically present in the data centre. It operates over o...

# Security baseline New servers should be hardened before they are exposed to the public internet. A good security baseline reduces the attack surface and makes it much harder for attackers to compromise your instance. Below is a set of initial steps you shou...

IllusionCloud servers support a wide range of operating systems so you can choose the environment that best fits your workload. ## Available Linux distributions - **Ubuntu LTS** – Ubuntu Long-Term Support releases (e.g., 24.04) are popular general-purpos...