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Game Server and Application Support IllusionCloud’s infrastructure is optimized for various game servers, ranging from multiplayer online battle arenas (MOBAs) to massive multiplayer online role-playing games (MMORPGs). Their system supports diverse protoco...

Where to find your service details Your service details are shown in the Client Area and in your welcome email after purchase. You can typically find: Service ID / order ID Assigned IP address(es) Login links for panels (ISPConfig / VPS panel ...

This documentation helps you set up, secure, and troubleshoot IllusionCloud services. What you can do here Get access to your services (panels, credentials, IPs) Complete first-time setup (domains, SSL, server hardening) Learn common workflows ...

The Client Area is where you manage: Services & upgrades Invoices Support tickets Service credentials and access links Best practices Use a strong password (unique, long) Enable 2FA if available Keep billing contact info...

To get the fastest resolution, include: Service ID (from Client Area) Affected IP / domain Exact error message + timestamp What changed right before the issue For network issues: MTR/traceroute results Attachments that help S...

If you suspect credentials are exposed: Change passwords immediately (Client Area + service panels) Rotate API keys (if applicable) Review access logs (if available) Update applications that store the credentials Notify support if you ...

We help with: Service availability issues Panel access problems Network routing / protection setup guidance Basic configuration guidance for included panels We typically don’t manage (unless you purchased managed services): Custom...

Planned maintenance (when needed) is announced in advance whenever possible. If there is an outage: Check the status/incident announcements Provide timestamps and symptoms in your ticket Include MTR/traceroute if it’s connectivity-related

Passwords Use a unique password per system Prefer a password manager Rotate passwords after staff changes or suspected exposure 2FA Enable 2FA anywhere available: Client Area Panels (Plesk / Storage / txPanel) Administrator ...

A firewall should allow only what you use. Common ports: 22 (SSH), 3389 (RDP) 80/443 (web) 25/587/465 (mail sending, if applicable) 53 (DNS, if you host DNS) Recommended approach Start strict, then open only required ports L...

The IllusionCloud Affiliate Program allows anyone to earn commissions by referring new customers to IllusionCloud’s hosting and loud services. As an affiliate, you partner with IllusionCloud to promote products such as game dedicated servers, VPS plans, web ho...

llusionCloud uses a comprehensive tracking system to credit affiliates for the traffic and sales they generate. Here’s how it works: Unique referral URLs – When you join the program, you receive a special affiliate link containing your unique identifier. Us...

Not every sale qualifies for affiliate commission. IllusionCloud has rules to ensure that commissions are paid for genuine referrals rather than self‑purchases or abuse. Here’s what typically counts: New customer purchases – You earn a commission when a new...

Lock period & approvalAffiliates will see commissions in "Pending" status for a lock period (usually 30–45 days). This delay allows time for refunds, chargebacks, fraud checks or cancellations to clear. After the lock period ends, commissions are either approv...

## Allowed traffic sources You can promote IllusionCloud services through legitimate channels that provide value to your audience. Examples of permitted traffic sources include: - **Your own website or blog:** Publish honest reviews and tutorials about Illus...

### Required disclosures for affiliatesTransparency builds trust with your audience and keeps IllusionCloud compliant with advertising laws. Whenever you share an affiliate link or talk about an IllusionCloud product, you **must disclose your affiliate relatio...

### Accessing the affiliate area in your IllusionCloud client accountIllusionCloud’s affiliate program is managed from the same client portal you use to manage services and invoices. Follow these steps to activate your affiliate account: 1. **Log into your cl...

# Find your affiliate link To earn commissions you need to share your unique referral URL. WHMCS generates a unique link for each affiliate account and it is available directly in the IllusionCloud client area. ## Steps to access your referral URL 1. **Log ...

# Deep linking Deep linking allows you to send prospective customers to a specific product, product group, shopping cart or registration page while still ensuring your affiliate account is credited. Instead of sending everyone to IllusionCloud's home page, yo...

### Using banners & embed codes IllusionCloud provides ready‑made banner images and HTML snippets so you can promote our services on your website, forum or email newsletters. To find and use them: 1. **Open your affiliate dashboard** – Log in to the Illusion...