Support tickets (how to get help fast)

To get the fastest resolution, include:

• Service ID (from Client Area)

• Affected IP / domain

• Exact error message + timestamp

• What changed right before the issue

• For network issues: MTR/traceroute results

Attachments that help

• Screenshots of control panel errors

• Logs (web server, app logs, system logs)

• Output of basic checks (ping, curl, etc.)