Invoices, due dates, setup fees, renewals

## Understanding invoices, due dates, setup fees & renewals

This article explains how IllusionCloud handles billing for dedicated servers.

### Invoices & payment methods

- Invoices are generated automatically for new orders and recurring services. The invoice lists the service term (monthly, quarterly or annual) and any add-ons.
- Payment methods include major credit cards, PayPal and bank transfers. You can set a default payment method in your client area.
- All prices are quoted in EUR (unless otherwise specified) and include or exclude taxes depending on your billing address.

### Due dates & grace periods

- The due date is printed on the invoice and is usually the same day of the month that your service was activated.
- Invoices are issued several days before the due date to give you time to review and pay.
- Late payments may result in service suspension; however a short grace period is usually provided to allow you to resolve any payment issues.

### Setup fees

- Some server lines or custom configurations may include a one-time setup fee to cover manual assembly, special hardware or custom network configurations.
- Setup fees are billed only at initial purchase and are non-refundable once provisioning has started.

### Renewals

- Dedicated server services renew automatically at the end of each billing period unless you cancel before the renewal date.
- You can change your billing cycle (monthly, quarterly, annually) by opening a ticket before the renewal invoice is generated.
- Renewal invoices are sent to your account email; ensure your email address is up to date to receive reminders.

### Managing your billing

- Keep an eye on your client area for upcoming invoices and check the billing email for reminders.
- Update your payment information promptly if your card expires or if your PayPal account changes.
- If you need to delay payment or have any billing questions, contact the billing department before the due date to avoid service disruption.