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Performing an operating-system reinstall will completely erase your server’s disks and deploy a fresh image. Always create full backups of your data and configurations before starting. **Steps to reinstall your server:** 1. **Log in to the client portal:...

IllusionCloud provides Windows Server licences via the Microsoft Service Provider Licence Agreement (SPLA), or you may bring your own licence (BYOL). This guide explains the different licence types, how activation works, how to upgrade editions, and what respo...

IllusionCloud provides a library of pre‑built templates for common Linux and Windows distributions. However, we understand that some customers need to install an operating system, hypervisor or software appliance that is not part of our standard catalogue....

Choosing the right network configuration for your server involves understanding two distinct concepts: **port speed** and **data transfer allowance**. The port speed (also known as bandwidth) is the maximum rate at which data can flow through your network inte...

What is Anti-DDoS? A distributed denial‑of‑service (DDoS) attack overwhelms a server or network with malicious traffic, blocking legitimate traffic. IllusionCloud’s basic service includes always‑on mitigation at the network edge to filter volumetric attacks a...

## Overview Network management involves many tasks to ensure your virtual infrastructure runs reliably, securely and meets performance expectations. This page summarizes the most common tasks you or your technical team should perform. ## Provisioning and c...

High latency (commonly called **ping**) and packet loss can make your applications feel slow or unstable. Latency is the time it takes for data to travel from your device to the server and back; packet loss occurs when some packets are dropped entirely during ...

IllusionCloud's VPS plans include automated backups to protect your data from accidental deletion, hardware failure or corruption. This page explains what backups are included with your plan and what optional upgrades are available. Standard automatic backu...

A robust backup plan protects your data from accidents, ransomware and hardware failure. This page outlines general strategies to build reliable backups for your VPS or dedicated server. Follow the 3‑2‑1 rule- Keep at least three copies of your data: the prod...

## Troubleshooting SSH (and RDP) connectivity LXC VPSs are typically managed over **SSH**. Because containers share the host’s kernel and cannot run Windows, Remote Desktop Protocol (RDP) is generally not applicable. If you install a desktop environment a...

## Server not responding / container won’t start A non‑responsive VPS can result from a variety of issues, including misconfigured network settings, high resource consumption or file‑system errors.  Follow these steps to diagnose and recover your LXC containe...

## High CPU usage, load or full disk Performance problems in a VPS container usually fall into one of three categories: **CPU bottlenecks**, **memory exhaustion** or **disk space exhaustion**.  This guide shows how to identify and mitigate each issue. ### 1....

## DDoS symptoms vs normal traffic spikes Traffic surges are common when your site becomes popular or runs a promotion, but sometimes a spike can be caused by a **Distributed Denial‑of‑Service (DDoS)** attack.  Distinguishing between the two helps you respond...

## “I ordered but it’s still pending” After placing an order for a VPS, you may notice that the status remains **“Pending”** in your client area.  This doesn’t always mean something is wrong; it often indicates that your order is waiting for payment confirmat...

### What is KVM? KVM (Kernel‑based Virtual Machine) is a full virtualization technology built into the Linux kernel. Unlike lightweight container systems that share a single kernel, KVM creates a completely isolated virtual machine with its own virtual hardwa...

**Understanding virtualization types**- **KVM (Kernel-based Virtual Machine)** is a type of full virtualization where the hypervisor runs on a Linux kernel and provides each virtual machine with its own kernel and hardware virtualization. Each VM behaves like ...

### Plan tiers & resources IllusionCloud offers multiple KVM VPS plans to suit different workloads. Each plan provides a dedicated allocation of CPU cores, memory and NVMe storage. As you move up the tiers, you receive more vCPUs and memory, which is ideal fo...

IllusionCloud provides a variety of operating systems for KVM virtual servers, so you can tailor your environment to your application requirements. The most popular options include: Ubuntu Server (LTS versions) – A widely used Linux distribution known for s...

Locating your VPS service details To manage your KVM VPS, you’ll need to know the server’s IP address, username and initial password. This information is available in your IllusionCloud Client Area (WHMCS). Steps to find your VPS details Log in to the Ill...

Gather your credentials Before connecting, you will need: IP address of your VPS (from your Client Area). Root username (default on Linux is root). Initial password for the root account (from email or Client Area). You will change this after logging in. ...