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Security baseline

# Security baseline New servers should be hardened before they are exposed to the public interne...

Updated 2 months ago by Admin

What you receive

# What you receive After ordering a server or VPS from IllusionCloud, you will receive a series ...

Updated 2 months ago by Admin

First login (SSH / RDP)

# First login (SSH / RDP) Before connecting to your new server for the first time, make sure you...

Updated 2 months ago by Admin

Where to find server details in WHMCS

# Where to find server details in WHMCS After ordering a VPS or dedicated server, IllusionCloud ...

Updated 2 months ago by Admin

Welcome to IllusionCloud

This documentation helps you set up, secure, and troubleshoot IllusionCloud services. What you c...

Updated 2 months ago by Admin

Where to find service details

Where to find your service details Your service details are shown in the Client Area and in your...

Updated 2 months ago by Admin

Optimizing Website Performance & Caching

## Optimizing Website Performance & Caching Poor performance results in slow‑loading pages that ...

Updated 2 months ago by Admin

Common Website Design Mistakes and How to Avoid Them

## Common Website Design Mistakes and How to Avoid Them Creating an engaging and successful webs...

Updated 2 months ago by Admin

Website Setup Best Practices

## Website Setup Best Practices ### Choosing a Domain and Hosting - Select a domain name that c...

Updated 2 months ago by Admin

Reinstall procedure

Performing an operating-system reinstall will completely erase your server’s disks and deploy a f...

Updated 2 months ago by Admin

Operating system options

IllusionCloud servers support a wide range of operating systems so you can choose the environment...

Updated 2 months ago by Admin

Common network tasks

## Overview Network management involves many tasks to ensure your virtual infrastructure runs re...

Updated 2 months ago by Admin

Can’t SSH

## Why SSH connections can fail There are many reasons why an SSH login may fail. The most com...

Updated 2 months ago by Admin

Performance expectations & noisy-neighbor myths

## Understanding VPS Performance When you purchase a VPS, you are buying a share of the host s...

Updated 2 months ago by Admin

Package updates failing

## Why updates fail When you run `apt update` or `yum update`, the package manager contacts remo...

Updated 2 months ago by Admin

Disk full / inode issues

## Understanding disk vs. inode usage A Linux filesystem tracks storage in two dimensions: disk ...

Updated 2 months ago by Admin

Ticket checklist

## Why details matter When you open a support ticket, the quality of information you provide dir...

Updated 2 months ago by Admin

Remote console

## OverviewIf you lose network access to your dedicated server or cannot connect via SSH/RDP, the...

Updated 2 months ago by Admin

Business hours & response expectations

## OverviewTo ensure transparency, it is important to understand when IllusionCloud’s teams are a...

Updated 2 months ago by Admin

Cancellations & end-of-service data removal policy

## OverviewCancelling a dedicated server or VPS with IllusionCloud is straightforward, but there ...

Updated 2 months ago by Admin