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Security baseline
# Security baseline New servers should be hardened before they are exposed to the public interne...
What you receive
# What you receive After ordering a server or VPS from IllusionCloud, you will receive a series ...
First login (SSH / RDP)
# First login (SSH / RDP) Before connecting to your new server for the first time, make sure you...
Where to find server details in WHMCS
# Where to find server details in WHMCS After ordering a VPS or dedicated server, IllusionCloud ...
Welcome to IllusionCloud
This documentation helps you set up, secure, and troubleshoot IllusionCloud services. What you c...
Where to find service details
Where to find your service details Your service details are shown in the Client Area and in your...
Optimizing Website Performance & Caching
## Optimizing Website Performance & Caching Poor performance results in slow‑loading pages that ...
Common Website Design Mistakes and How to Avoid Them
## Common Website Design Mistakes and How to Avoid Them Creating an engaging and successful webs...
Website Setup Best Practices
## Website Setup Best Practices ### Choosing a Domain and Hosting - Select a domain name that c...
Reinstall procedure
Performing an operating-system reinstall will completely erase your server’s disks and deploy a f...
Operating system options
IllusionCloud servers support a wide range of operating systems so you can choose the environment...
Common network tasks
## Overview Network management involves many tasks to ensure your virtual infrastructure runs re...
Can’t SSH
## Why SSH connections can fail There are many reasons why an SSH login may fail. The most com...
Performance expectations & noisy-neighbor myths
## Understanding VPS Performance When you purchase a VPS, you are buying a share of the host s...
Package updates failing
## Why updates fail When you run `apt update` or `yum update`, the package manager contacts remo...
Disk full / inode issues
## Understanding disk vs. inode usage A Linux filesystem tracks storage in two dimensions: disk ...
Ticket checklist
## Why details matter When you open a support ticket, the quality of information you provide dir...
Remote console
## OverviewIf you lose network access to your dedicated server or cannot connect via SSH/RDP, the...
Business hours & response expectations
## OverviewTo ensure transparency, it is important to understand when IllusionCloud’s teams are a...
Cancellations & end-of-service data removal policy
## OverviewCancelling a dedicated server or VPS with IllusionCloud is straightforward, but there ...