Troubleshooting & FAQ

## Common issues and solutions

### Cannot access the txAdmin panel

- Ensure the panel URL and port are correct. The default panel port is `40120`.
- Verify that the port is open in the server’s firewall and network security groups.
- Check that your domain or IP resolves to the correct server and that DNS changes have propagated.
- If you changed the txAdmin port in your `server.cfg`, update your URL accordingly.
- Some browsers block mixed content. Use `http` or configure a reverse proxy with HTTPS.

### Server won't start or keeps crashing

- Review the console and error logs in txAdmin for messages about missing resources, syntax errors or conflicting scripts.
- Temporarily disable newly added resources to identify which one is causing the crash.
- Ensure you are using compatible versions of the FXServer and resource scripts.
- Check your `server.cfg` for syntax errors; the CFG editor will highlight mistakes.

### High CPU or memory usage

- Use the **Live Monitor** graphs to see which resource is consuming CPU or RAM.
- Remove or optimise poorly optimised scripts; some resources may leak memory or run heavy loops.
- Reduce player slots or lower tick rates to match your CPU capacity.
- Consider upgrading your plan if your community outgrows the allocated resources.

### Players can't connect

- Confirm that your server is running and not whitelisted by mistake.
- Check firewall rules (ports `30120`/`40120`) and ensure they allow inbound UDP and TCP traffic.
- Make sure your FiveM server key is valid and not tied to another IP.
- Ensure your DDoS protection settings aren’t blocking legitimate traffic.

### How do I update txAdmin or FXServer?

IllusionCloud automatically applies updates to the underlying FXServer and txAdmin package. To update your resources or add new features:

- Back up your server and resources.
- Download the latest version of the resource from its author and replace the old files in your `resources` folder.
- Edit your `server.cfg` to add or update the `ensure` statements.
- Restart the resource or your entire server from the **Resources** tab.

If a major update requires user action, IllusionCloud’s team will inform you via email or the status page.

### Where can I find more help?

- Consult the official txAdmin documentation for detailed guides and release notes.
- Join the IllusionCloud Discord or ticket support for personalised assistance.
- Look through community forums such as the FiveM discussions for tips from other server owners.