Commission timing, delay, and reversals

### CommissionLock Timing, Delayperiod & Reversals

approval
Affiliates

IllusionCloudwill creditssee commissions afterin "Pending" status for a new customer completes a purchase or subscription renewal using your affiliate link. However, commissions do not become payable immediately; they go through a **pending/lock period**period (usually 30–45 days). This delay ensuresallows thattime ordersfor arerefunds, notchargebacks, fraudulentfraud checks or refunded.

- **Lock period** – Industry best practice iscancellations to setclear. aAfter lockingthe lock period long enough to handle customer returns and cancellations but not so long that affiliates wait unnecessarily【180585280872088†L43-L47】. IllusionCloud typically holds commissions for around 30‑45 days (to cover refund and chargeback windows) before approving them. Once the order is past its refund period, the commission locks and is added to your approved balance.
- **Recurring payments** – For subscription services (e.g., VPS or game-server plans), recurringends, commissions are creditedeither afterapproved eachor renewal payment clears. Subsequent renewals may have a shorter delay, but still need to clear fraud checks.reversed.

### Reversals & Cancellations

cancellations
Occasionally a commission may be reversed. Common reasons include invalid payment, customer cancellation during the refund period, duplicate or fraudulent orders. Affiliate program experts stress that merchantsMerchants should **always explain why a commission is reversed**【180585280872088†L49-L54】reversed so that affiliates understandcan learn what happened and can improve their promotion strategies.happened.

-### **Reasons for reversal**reversal
- – Reversals occur due to invalidInvalid credit cards, refunds,chargebacks chargebacks,or duplicate orders,orders.
- customer/Customer or affiliate fraud, non‑qualified leads or unfulfilled order requirements【180585280872088†L49-L54】.orders.
- **Violation of program terms (forbidden promotional methods).

### Adhering to policy**policy –& small commissions
Once the lock period ends and a commission is approved, it should not be reversed unless there is proven fraud. Best‑practice guidelines emphasize sticking to your stated reversal policy【180585280872088†L65-L70】. IllusionCloud aims to be affiliate‑friendly by reversing only those orders that fall withinoutside the cancellation window.
- **Small commissions** – Some programs may choose not to reverse very small commissions to avoid demotivating affiliates.affiliates; IllusionCloud may exercise discretion on minimal amounts, but this is not guaranteed.

### Payout Scheduleschedule & Thresholds

thresholds
- **Approval and payout** – After a commission locks, it becomes part of your approved balance. Affiliates can request payouts once they reach the minimum withdrawal threshold specified in the program (e.g., €50). Payments are processed according to the program’s schedule (usually monthly), using the payment method you selected in your client account.
- **Tracking** – Your affiliate dashboard provides real‑time analytics onfor pending, approved and reversed commissions. Review these regularly to understand when funds will become available.

### Dispute Resolution

resolution
If you believe a commission was reversed in error, or if you have questions about timing or payments, contact IllusionCloud’s affiliate support. Provide details and order numbers so the team can investigate and, if appropriate, reinstate the commission.